Most calls never reach a person
In a 30-day study of 85 small businesses, 62% of incoming calls went to voicemail or weren't answered at all.
Source: 411 Locals call study, 2016
Answering for businesses across Miami-Dade
Tendra answers your phone, website chat and texts 24/7 — in English and Spanish — captures every lead and books appointments, so you can focus on the work.
- Set up in days.
- No contracts longer than 3 months.
- Cancel anytime after.
- Example · dental office · text · 9:47 PM
- Hola, ¿tienen cita esta semana para una limpieza?
- ¡Claro! El jueves a las 10:00 AM. Ya la reservé y le envío un recordatorio.
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Appointment bookedThu · 10:00 AM · Summary sent to you in English
The problem
Every unanswered call is a customer walking away.
You can't be on the phone and on the job at the same time. In Miami, your customers won't wait — and they may not call in English.
Slow replies lose the lead
Companies that responded within an hour were nearly seven times as likely to qualify a lead as those that waited even one hour longer.
Source: Harvard Business Review, 2011
Miami calls in two languages
Three in four Miami-Dade residents speak a language other than English at home — most of them Spanish. A front desk that only answers in English turns callers away.
Source: U.S. Census Bureau, ACS 2020–2024
How it works
Up and running in days, not months.
We do the setup. You keep running your business.
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We learn your business
A short call to understand your services, prices, hours, service area and how you like customers treated.
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We set up and train your assistant
We connect your phone line, website and calendar, then test it until it sounds like your best receptionist.
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It answers, captures and books
Every call, chat and text is handled — and you get a clear summary of every conversation.
Live demo
Hear how Tendra sounds.
Try it now — in English or Spanish. Ask about hours, prices or book an appointment.
Uses your microphone. Works best in Chrome or Safari.
- "What are your hours on Saturday?"
- "How much is a first visit?"
- "Can I book for tomorrow?"
- "¿Atienden los sábados?"
What it does
A front desk that never takes a day off.
Powered by conversational AI, trained on your business and supervised by real people.
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24/7 phone answering
Every call picked up on the first ring — nights, weekends and holidays included.
- Inbound calls
- After hours
- English & Spanish
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Website chat
Turns website visitors into booked customers with instant, friendly answers.
- Website widget
- Instant answers
- Lead forms
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SMS replies
Replies to texts in seconds, so customers never sit waiting for a call back.
- Missed-call text back
- Two-way texting
- Reminders
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Appointment booking
Books straight into your calendar and sends reminders to cut no-shows.
- Your calendar
- Reminders
- Reschedules
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Lead capture to email or CRM
Name, number and what they need — delivered to your inbox or CRM instantly.
- Email summary
- CRM sync
- Call recap
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Emergency handoff
Spots urgent situations and transfers the caller to a real person right away.
- Urgency detection
- Live transfer
- On-call routing
Who it's for
Works with your industry.
If your phone rings with customers anywhere in Miami-Dade, Tendra can answer it.
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Clinics
Dental, medical and vet offices from Coral Gables to Aventura. Books visits and answers the questions your front desk hears all day.
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Home services
AC, plumbing and electrical. When the AC quits on a 95° night, Tendra takes the call and books the visit.
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Legal
Immigration, injury and family law. Screens new inquiries in English or Spanish and schedules consultations.
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Real estate
From Brickell condos to Kendall homes. Answers listing questions and lines up showings while you are with another client.
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Salons & spas
Books, moves and confirms appointments in Doral, Hialeah or Wynwood — even mid-blowout.
Pricing
Simple plans. Less than a part-time hire.
Pick the level of coverage you need. Upgrade anytime.
Never Miss a Lead
For businesses that want every inquiry answered and captured.
$297/mo
+ $497 one-time setup
- Website chat + SMS
- Instant answers to FAQs
- Lead capture to email or CRM
- Monthly performance report
Booked Jobs
For teams that want leads turned into appointments automatically.
$597/mo
+ $997 one-time setup
- Everything in Never Miss a Lead, plus:
- Facebook, Instagram & email
- Appointment booking
- CRM integration
- Automatic follow-up on unresponsive leads
- Monthly optimization call
Full Front Desk
For multi-location businesses that want a complete front office.
$1,197/mo
+ $1,997 one-time setup
- Everything in Booked Jobs, plus:
- Multi-location support
- Past-customer reactivation campaigns
- Automatic Google review requests
- Custom integrations
- Priority support & bi-weekly optimization
3-month minimum. Usage included; overage billed at cost.
Built for Miami
A front desk that knows the city.
Set up for the way Miami-Dade businesses actually get called.
Two languages, one front desk
Answers in the caller's language and switches mid-call if they do. You get every summary in English.
Ready for hurricane season
When a storm closes your office or floods your line, Tendra keeps answering, shares your updates and reschedules appointments.
Atlantic hurricane season dates: NOAA National Hurricane Center
Your service area, your hours
Knows which neighborhoods you cover — from Homestead to Aventura — books on Miami time and tells callers outside your area right away.
FAQ
Questions owners ask us.
Will callers know it's AI?
Tendra sounds natural and friendly, and most callers simply get the help they need. We never pretend to be a person: if someone asks, the assistant says it's a virtual assistant for your business and offers to connect them with your team.
Does it really speak Spanish?
Yes. Tendra answers calls, chats and texts in English and Spanish, follows the caller if they switch languages, and sends you the summary in English.
Can it transfer to a human?
Yes. You decide when calls go to a person: emergencies, VIP customers, or anyone who asks. Calls can be transferred live to your phone, or the assistant takes a detailed message and alerts you right away.
How long does setup take?
Days, not months. We handle the setup and testing. Your part is a short onboarding call and a quick review before launch, and we give you a go-live date on your demo call.
Does it work with my calendar or CRM?
Tell us which calendar and CRM you use on your demo call. We confirm the connection before you sign up, and if a direct connection isn't available, Tendra sends every booking and lead to your email instantly.
What happens if it doesn't know an answer?
It won't guess. It politely takes the customer's details and question, lets them know someone will follow up, and sends you the full conversation. We then add the answer so it's ready next time.
Is my customers' data safe?
Access to your conversations is limited to your team, and we never sell your data. Medical and dental practices: we don't sign HIPAA Business Associate Agreements yet, so we review what Tendra should and shouldn't collect with you before launch. Read our Privacy Policy for details.
Ready when you are
Your next customer is calling. Let's make sure someone answers.
A 20-minute demo, tailored to your Miami business — in English or Spanish. No pressure.